Terms of Service

Effective Date: July 2026

These Terms of Service (“Terms”) govern your access to and use of the RenTool website, mobile applications, and related services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. The Platform

RenTool operates an online marketplace that enables users to list, discover, request, and rent tools, equipment, and related items. RenTool is not the owner, lessor, lessee, manufacturer, reseller, insurer, guarantor, warehouse, or transporter of listed items unless expressly stated otherwise. RenTool is not a party to any rental agreement between users; each rental is a direct agreement between the Owner and the Renter.

2. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Services. By using the Services, you represent and warrant that you meet these requirements.

3. User Accounts

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for activity that occurs under your account.
• You must provide accurate, current, and complete information.
• We may suspend or terminate accounts that violate these Terms, applicable law, or platform safety requirements.

4. Identity Verification

We may use third-party services to verify your identity, payment information, or eligibility to use the Services. You authorize us and our providers to collect and verify this information. Verification, screening, or any check we perform does not constitute an endorsement of any user, and does not guarantee that any user, item, or transaction is safe, lawful, or trustworthy. You remain solely responsible for your own decisions about whom you transact with and what you rent or list.

5. Listings and Requests

• Owners are responsible for the accuracy of listing content, pricing, availability, images, requirements, and item condition.
• Renters are responsible for ensuring that a requested item suits their intended use and that they satisfy any stated requirements.
• RenTool may remove, edit, limit, or reject listings or requests at its discretion.

6. Rentals and Transactions

A rental transaction may involve multiple stages, including request, approval, payment, identity or requirement checks, agreement generation, pickup coordination, return, and dispute handling. Transaction details such as pricing, deposits, cancellation policies, and rental instructions may vary by listing.

7. Rental Agreements Between Users

For each rental, the Services may generate a rental agreement setting out the specific terms of that rental (the “Rental Agreement”), including the item, dates, pricing, deposit, and any listing-specific requirements. You acknowledge and agree that:

• Each Rental Agreement is a direct, binding contract between the Owner and the Renter. RenTool is not a party to it.
• You authorize RenTool to generate and present the Rental Agreement on your behalf based on the information you provide through the Services.
• Each Rental Agreement is entered into subject to, and incorporates, these Terms.
• If a Rental Agreement conflicts with these Terms, these Terms control with respect to the relationship between you and RenTool, while the Rental Agreement controls the specific rental terms between the Owner and the Renter.
• RenTool does not guarantee the performance of any user under a Rental Agreement and is not responsible for enforcing it between users.

8. Fees, Deposits, and Payments

• You agree to pay all stated fees, charges, deposits, and applicable taxes related to your use of the Services.
• Owners are responsible for accurately disclosing pricing, deposits, and applicable rental terms.
• Payments are processed by a third-party payment processor (currently Stripe), and your use of payment features is subject to the processor’s separate terms. RenTool does not store full payment card details.
• Owner payouts: Owners who receive payouts must complete onboarding with, and accept the connected-account terms of, our payment processor (currently Stripe Connect), and must provide accurate identity and tax information. Payouts are made through the processor and may be subject to holds, reserves, verification, or timing set by the processor.
• Taxes and reporting: Owners are solely responsible for determining and paying any taxes on amounts they earn. Depending on applicable law and thresholds, RenTool or its payment processor may be required to report payments to tax authorities and to issue related tax forms (for example, IRS Form 1099-K) to Owners. Applicable reporting thresholds are set by law and may change.
• Negative balances and recovery: Owners are responsible for refunds, chargebacks, negative balances, and reserves associated with their account, and authorize RenTool and the payment processor to recover such amounts from future payouts or the Owner’s payment method.
• You authorize RenTool and its payment processor to charge your payment method for rentals, service fees, deposits, deposit holds, damage or loss charges, late fees, and other amounts you owe under these Terms or a Rental Agreement.
• A security deposit or payment hold may be required at booking, handled as described in Section 16.
• If you initiate a chargeback or payment dispute, we may suspend your account and pursue amounts owed.

9. Owner Responsibilities

• Only list items you have the legal right to rent.
• Provide accurate, lawful item descriptions.
• Ensure listed items are in safe, working condition and have been reasonably maintained.
• Do not list any item on which a safety guard, feature, or mechanism has been removed, disabled, modified, or defeated.
• Do not list any item that is in poor, damaged, or unsafe condition.
• Do not list any item with a replacement value exceeding $2,500.
• Disclose known defects, limitations, requirements, or hazards.

10. Renter Responsibilities

• Use rented items lawfully, safely, and only for their intended purposes.
• Be competent and, where applicable, trained, licensed, or qualified to operate the item safely.
• Inspect the item before use, and do not use it if it appears damaged, defective, or unsafe.
• Read and follow all manufacturer instructions, warnings, and operating precautions, and use all required personal protective equipment (PPE).
• Do not modify the item, disable any safety feature, or allow an unqualified or unauthorized person to operate it.
• Return items on time and in substantially the same condition, ordinary wear and tear excepted.

11. Prohibited and Restricted Items and Conduct

The following items may not be listed or rented through the Services:

• Items with a replacement value exceeding $2,500.
• Items in poor, damaged, or unsafe condition.
• Items on which any safety feature has been removed, disabled, modified, or defeated.
• Items subject to a government or manufacturer safety recall, or that do not comply with applicable safety standards (including U.S. Consumer Product Safety Commission requirements).
• Stolen items, or items subject to a lien, security interest, or that you do not own or otherwise have the legal right to rent.
• Weapons, firearms, ammunition, explosives, or destructive devices.
• Hazardous materials, or items requiring or containing hazardous substances, except as lawfully permitted.
• Vehicles, boats, aircraft, or other items requiring registration, titling, or a specialized operator license, unless expressly permitted and verified by RenTool.
• Commercial or industrial equipment that requires a permit, license, certification, or professional operator, unless the required credentials are obtained and verified.
• Child safety equipment or car seats, unless expressly permitted and verified by RenTool.
• Any item whose rental or use requires a permit, license, or certification that has not been obtained and, where applicable, verified.
• Any item that is otherwise illegal to rent, possess, or transfer in the applicable jurisdiction.

RenTool may require verification, documentation, or additional terms for certain categories, and may remove any listing at its discretion.

You also agree not to:

• Use the Services for unlawful, fraudulent, deceptive, or unsafe activity.
• Post false, misleading, infringing, or harmful content.
• Arrange payment or transactions off-platform to bypass applicable RenTool policies or fees.
• Interfere with the Services, security features, or other users’ access.
• Upload malicious code or scrape the Services without authorization.

12. Reviews and User Content

Users may post honest reviews and ratings based on their own genuine experience, as well as other content such as images. You are responsible for content you submit, and it must be truthful, lawful, and free of infringing, defamatory, or harmful material.

• You may not post fake, fraudulent, or misrepresented reviews, reviews you were compensated to post in exchange for a particular rating or sentiment, or reviews where you have an undisclosed material connection to the item or user.
• RenTool may remove or decline to display content that violates these Terms or applicable law. RenTool will not remove, suppress, or alter a review simply because it is negative or unfavorable, and does not condition any benefit on a user posting, changing, or withholding a review.
• By submitting content, you grant RenTool the license described in Section 17. RenTool is not responsible for content posted by users and does not endorse it.

13. Safety, Risk, and Assumption of Responsibility

Tools and equipment are inherently dangerous and can cause serious injury, death, or property damage. Use of any item listed through the Services is at your own risk. By renting or using any item, you knowingly and voluntarily assume all risks associated with transporting, handling, operating, and returning that item, whether those risks are known or unknown. Users are solely responsible for determining whether they have the skill, training, licensure, insurance, and safety equipment necessary to use an item. RenTool does not guarantee the safety, legality, quality, suitability, or fitness of any item, user, or transaction.

14. Release of Claims Against RenTool

Because RenTool is only a venue that connects Owners and Renters, to the fullest extent permitted by law you release RenTool and its affiliates, officers, directors, employees, and agents from any and all claims, demands, damages, and liabilities of every kind — including those relating to personal injury, death, loss, theft, or property damage — arising out of or connected with any rental, any item, or any dispute between users. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

15. Insurance and Verification

RenTool is not an insurance company, insurer, broker, or agent, and does not provide insurance. Some listings may require insurance, licenses, certifications, inspections, or other documentation, and users remain responsible for satisfying all applicable legal and listing-specific requirements. If RenTool offers any protection or guarantee program, that program is a limited, discretionary benefit governed by its own separate terms, is not insurance, and does not replace any insurance a user may need or be required to carry.

16. Cancellations, Deposits, Damage, and Disputes

• Cancellations may be governed by the listing’s stated cancellation policy.
• Condition documentation: Owners and Renters should document the item’s condition with dated photos at pickup (check-in) and return (check-out). This documentation may be used to evaluate damage or loss claims.
• Reporting deadlines: Damage, loss, theft, late return, non-delivery, or safety concerns must be reported through the Services within [e.g., 24–48 hours] of the scheduled return or of discovery.
• Inspection window: Owners have [e.g., 48 hours] after the item’s return to inspect it and submit any damage or loss claim with supporting evidence.
• Deposit holds and release: If no claim is submitted within the inspection window, the deposit or hold is released within [e.g., 5–7 business days]. If a claim is submitted, the deposit may be held pending resolution.
• Damage and loss charges: Charges are based on the reasonable cost of repair or, for items that are lost, stolen, or beyond repair, the documented replacement value, subject to the item’s stated value and the $2,500 cap. The Renter remains responsible for amounts exceeding the deposit.
• Late and unreturned items: Late returns may incur late fees as stated at booking. Items not returned within [e.g., 7 days] of the scheduled return may be treated as lost or stolen and charged accordingly.
• Disputes and appeal: RenTool may review submitted evidence and make platform-level determinations at its discretion. A party may request one review of a determination within [e.g., 7 days]. Platform-level determinations resolve payment and deposit handling on the Services and do not limit either party’s separate legal rights against the other.

17. Intellectual Property

The Services, including software, branding, logos, design, and content created by RenTool, are owned by or licensed to RenTool and are protected by applicable law. By submitting content to the Services, you grant RenTool a non-exclusive, worldwide, royalty-free license to host, store, reproduce, modify, display, and distribute that content as necessary to operate, improve, and promote the Services.

18. Privacy

Your use of the Services is also governed by the RenTool Privacy Policy, which is incorporated into these Terms by reference and describes how we collect, use, and share your information. By using the Services, you consent to those practices.

19. Electronic Communications, Records, and Consent

By using the Services, you consent to transact electronically and to receive communications from us electronically. You agree that electronic records, agreements (including any Rental Agreement), disclosures, and signatures satisfy any legal requirement that such communications be in writing, and that your electronic acceptance (for example, tapping “agree,” “accept,” or “book”) creates a binding and enforceable agreement.

• Scope of consent: Your consent covers these Terms, the Privacy Policy, Rental Agreements, receipts, disclosures, and other notices related to the Services.
• System requirements: To access and retain electronic records, you need a device with internet access, a current browser or app version, a valid email address, and the ability to view and save or print HTML and PDF documents.
• Retention: You may retain records by saving or printing them at the time they are presented.
• Updating your information: You must keep your email address and contact information current.
• Withdrawing consent: You may withdraw consent to receive records electronically by contacting us, but doing so may prevent you from using some or all of the Services. Withdrawal applies only going forward.

20. Disclaimers

THE SERVICES AND ALL ITEMS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, TO THE MAXIMUM EXTENT PERMITTED BY LAW. RENTOOL DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. RENTOOL DOES NOT WARRANT THAT ANY ITEM IS SAFE, FUNCTIONAL, PROPERLY MAINTAINED, FREE OF DEFECTS, OR FIT FOR ANY PARTICULAR USE.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENTOOL AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THE SERVICES, ANY ITEM, OR ANY RENTAL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENTOOL’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE TOTAL SERVICE FEES YOU PAID TO RENTOOL IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including, where applicable, liability for causing physical injury.

22. Indemnification

You agree to defend, indemnify, and hold harmless RenTool and its affiliates, officers, employees, and agents from and against any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: your use of the Services; your content, listings, or rentals; any item you list, rent, or use; your violation of these Terms or applicable law; or any injury to, or death of, any person, or damage to any property, arising from an item you listed, rented, or used, including claims brought by third parties or bystanders.

23. Dispute Resolution and Arbitration

Please read this section carefully — it affects your legal rights.

• Disputes between users: Disputes arising from a rental are between the Owner and the Renter. RenTool has no obligation to mediate or resolve them but may, at its discretion, assist.
• Federal Arbitration Act: This Section is governed by the Federal Arbitration Act and evidences a transaction involving interstate commerce.
• Disputes with RenTool: Any dispute between you and RenTool will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small-claims court. Arbitration may be conducted by phone, video, or written submissions, or in person at a mutually agreeable location.
• Fees: Payment of arbitration fees is governed by the AAA Consumer Arbitration Rules. Each party is responsible for its own attorneys’ fees except where applicable law or the arbitrator provides otherwise.
• Delegation: The arbitrator has authority to decide issues relating to the interpretation, applicability, or enforceability of this arbitration agreement, except that enforceability of the class-action waiver below is reserved for a court.
• Class-action waiver: You and RenTool agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding.
• Coordinated or mass filings: If 25 or more similar claims are asserted against RenTool by or with coordinated counsel, the claims may be administered in staged batches to promote efficient resolution, as permitted by the applicable AAA rules.
• 30-day opt-out: You may opt out of this arbitration agreement by sending written notice within 30 days of first accepting these Terms. If you opt out, disputes proceed in court as described in Section 25.
• Severability: If the class-action waiver is found unenforceable as to a particular claim, that claim will proceed in court, but the remainder of this Section will continue to apply.

Note for final legal review: confirm AAA consumer-clause registration, opt-out address, batching/bellwether mechanics, and enforceability of the delegation and severability provisions under governing law.

24. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if we believe you have violated these Terms, posed a risk, or if termination is otherwise necessary to protect the Services, users, or third parties. Sections that by their nature should survive termination (including Sections 13, 14, 15, 20, 21, 22, and 23) will survive.

25. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

26. Changes to These Terms

We may modify these Terms from time to time. If we do, we will post the updated version and update the effective date. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

27. General

• Severability: If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.
• Entire agreement: These Terms, together with any Rental Agreement and the Privacy Policy, are the entire agreement between you and RenTool regarding the Services and supersede prior agreements on that subject.
• No waiver: Our failure to enforce any provision is not a waiver of it.
• Assignment: You may not assign these Terms without our consent; we may assign them.
• Force majeure: We are not liable for delays or failures caused by events beyond our reasonable control.
• Time to bring claims: To the extent permitted by law, any claim relating to the Services must be brought within one (1) year after it arises, or it is permanently barred.
• Headings: Section headings are for convenience only and do not affect interpretation.

28. Contact

Questions about these Terms may be directed to RenTool through the contact information provided on our website or within the app.