Privacy Policy

Effective Date: March 31, 2026

RenTool (“RenTool,” “we,” “our,” or “us”) operates a peer-to-peer marketplace that helps users list, discover, request, rent, and potentially purchase tools, equipment, and related items. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, mobile applications, and related services (collectively, the “Services”).

1. Information We Collect

We may collect the following categories of information:

• Account Information: name, email address, phone number, authentication identifiers, and profile details.
• Listing Information: equipment details, descriptions, images, pricing, deposits, availability, rental terms, and related listing content.
• Location Information: device location, approximate location, address information, city, state, ZIP code, and listing location data you provide or permit us to access.
• Transaction Information: booking requests, approvals, rental periods, payments, deposits, refunds, communications, and dispute-related records.
• Identity / Verification Information: information submitted to satisfy platform, owner, renter, or insurance requirements.
• Communications: messages with other users and communications with support.
• Device and Usage Information: IP address, browser type, app version, device identifiers, crash logs, and usage analytics.

2. How We Collect Information

• Directly from you when you register, create listings, make requests, upload images, or contact us.
• Automatically through cookies, analytics, logs, and similar technologies.
• From third-party services such as authentication providers, payment processors, insurance partners, and fraud-prevention vendors.

3. How We Use Information

We use information to:

• Provide, operate, maintain, and improve the Services.
• Create and display listings, search results, and marketplace content.
• Process booking requests, transactions, deposits, cancellations, and refunds.
• Facilitate communications between renters and owners.
• Provide location-aware functionality, including proximity-based search and request notifications.
• Verify accounts, prevent fraud, enforce our Terms, and protect users and the platform.
• Comply with legal obligations and respond to lawful requests.
• Send service messages, security notifications, and, where permitted, marketing communications.

4. Location and Listing Privacy

Because RenTool is a local marketplace, location information is central to the Services. We may use precise or approximate location information to help users discover nearby items, assess distance, and enable local transaction workflows. In some public-facing contexts, we may display only generalized or blurred location data rather than exact coordinates. Exact addresses, contact details, and other sensitive details may be withheld until later stages of a transaction, such as after booking approval, payment, or when otherwise necessary to facilitate the rental.

5. How We Share Information

We may share information:

• With Other Users: when necessary to support listings, booking requests, rentals, support, and transaction completion.
• With Service Providers: hosting providers, analytics vendors, authentication vendors, payment processors, communications tools, and security providers.
• With Business Partners: such as insurance or verification partners when needed for marketplace functionality.
• For Legal Reasons: to comply with applicable law, court orders, subpoenas, or lawful requests.
• Business Transfers: in connection with a merger, acquisition, financing, or sale of assets.

6. Payments

Payment transactions may be processed by third-party payment providers. We may receive limited transaction data, such as payment status, timestamps, and related identifiers, but we do not necessarily store full payment card details ourselves.

7. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations.

8. Your Choices

• You may update certain account and profile information within your account settings.
• You may control certain device permissions, including location permissions, through your device settings.
• You may opt out of non-essential marketing communications by following unsubscribe instructions where available.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

The Services are not intended for children under 18, and we do not knowingly collect personal information from children under 18.

11. International Users

If you access the Services from outside the United States, you understand that your information may be transferred to and processed in jurisdictions where privacy laws may differ from those in your location.

12. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Services or by other appropriate means. The updated version will be indicated by a revised effective date.

13. Contact Us

If you have questions about this Privacy Policy, you may contact RenTool through the contact information provided on our website or within the app.